Privacy Policy
Last updated: October 4, 2026
Kreator Equipment & Services Inc. (“Kreator”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information through kreator.com (the “Website”), in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
1. Privacy Officer
Our Privacy Officer is accountable for our compliance with this policy and with PIPEDA:
Shawn Holloway, President & CEO
[email protected] · 1-855-KREATOR (573-2867)
473036 Dufferin County Road 11, Amaranth, ON L9W 0R2
2. Information we collect
Information you provide. When you fill out a contact or quote request form, call or email us, we may collect your name, company name, job title, email address, phone number, city or region, and details about your project or equipment needs.
Information collected automatically. When you browse the Website, we and our service providers may collect your IP address, browser type, device type, pages visited, time spent on pages, referring website and approximate location, through cookies and similar technologies (see section 6).
The Website is intended for businesses. We do not knowingly collect personal information from children, and we do not collect sensitive information through the Website.
3. How we use your information
We use personal information only for the purposes for which it was collected, namely to:
- Respond to your inquiries and prepare quotations
- Provide, deliver, install and service the equipment and services you request
- Communicate with you about your project, account or invoices
- Send you news or promotional information, only with your consent as required by CASL; every message includes an unsubscribe link
- Operate, secure and improve the Website and measure its performance
- Comply with our legal obligations
4. Consent
By submitting information through the Website, you consent to its collection and use for the purposes described above. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. Withdrawing consent may limit our ability to respond to your request.
5. Sharing of information
We do not sell or rent your personal information. We may share it only with:
- Service providers who help us operate our business and the Website, such as web hosting, email, CRM and analytics providers, under contracts requiring them to protect it
- Manufacturers, suppliers or subcontractors directly involved in your project, when needed to fulfil your request
- Authorities, when required by law or to protect our rights
- A buyer or successor, in the event of a merger, acquisition or sale of all or part of our business
Some service providers may store or process information outside Canada, for example in the United States. Information processed in another country is subject to that country’s laws and may be accessible to its courts and authorities. We require these providers to protect it with safeguards comparable to ours.
6. Cookies and similar technologies
The Website uses cookies to function properly and, with your consent where required, to analyze traffic. When you first visit, a banner lets you accept or refuse non-essential cookies. You can change your choice at any time via [COOKIE SETTINGS LINK] or your browser settings.
Google reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service. Google Analytics collects usage data such as pages visited and approximate location; you can opt out with the Google Analytics Opt-out Browser Add-on. Information collected by these tools may be processed by Google in the United States.
Non-essential cookies are disabled by default until you accept them.
7. Retention
We keep personal information only as long as needed to fulfil the purposes described here or as required by law (for example, accounting and tax records). Inquiries that do not lead to a business relationship are deleted or anonymized after 24 months.
8. Security
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted connections (HTTPS), restricted access and secure service providers. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security. If a breach of security safeguards creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada, as required by PIPEDA.
9. Your rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Know how it has been used and to whom it has been disclosed
- Have inaccurate or incomplete information corrected
- Withdraw your consent to its use or disclosure, subject to legal or contractual restrictions
To exercise these rights, write to our Privacy Officer (section 1). We will respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.
10. Third-party websites
The Website may link to other websites. This policy does not apply to them; please review their privacy policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version takes effect when posted on this page, as shown by the “Last updated” date. Significant changes will be highlighted on the Website.
12. Contact us
For any question about this Privacy Policy or our privacy practices:
Kreator Equipment & Services Inc.
Attention: Privacy Officer
473036 Dufferin County Road 11, Amaranth, ON L9W 0R2
[email protected] · 1-855-KREATOR (573-2867)
